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Hospital call answering AI for after-hours and overflow calls
Answers patients in Hindi, English and Hinglish from your hospital's published facts: OPD timings, doctors, fees and lab preparation. It takes appointment requests for your desk to confirm, and never gives medical advice.
- AgentEN
Sunrise Multispeciality, this is the hospital's AI assistant. This call is recorded. Hindi ya English?
- CallerHI
Hindi. Kal cardiology OPD kitne baje hai?
- AgentHI
Kal cardiology OPD subah 9 se dopahar 1 baje tak hai. Dr. Mehta Monday aur Thursday ko baithte hain.
- CallerHI
Dr. Mehta ke saath appointment chahiye.
- AgentHI
Main appointment request le leti hoon. Desk kal subah aapko confirm karne ke liye call karega. Kaunsa time theek rahega?
What it does on a call
After-hours and overflow
An after-hours reception AI that takes calls when the desk is closed or every line is busy, forwarded from your existing number.
Answers from published facts only
OPD timings, doctors and their days, consultation fees, lab test preparation. If a fact is not published, it says so and offers a callback.
Appointment requests, not bookings
Captures speciality, doctor, preferred time, and new or follow-up visit. Your desk calls back to confirm. The agent does not book.
Emergency cue: call 112
If a caller describes an emergency, it tells them to call 112 straight away and pins the call to the top of your reception inbox.
No medical advice or results
It does not assess symptoms or interpret reports, and never states a result. Report questions become a callback request for the lab.
Facts your hospital publishes, nothing else
The agent reads from fact cards your team writes and publishes. Every change carries who made it and when.
Your wording
OPD timings, doctor rosters, fees and lab prep in the words your desk already uses.
Versioned
Each publish bumps the version, so you can see what was said on any call.
Gaps are stated
A question with no published fact gets a callback request, never a guess.
- General medicine
- Mon–Sat · 09:00–17:00✓
- Cardiology
- Mon, Thu · 09:00–13:00✓
- Paediatrics
- Mon–Sat · 10:00–14:00✓
- Lab collection
- Daily · 07:00–11:00✓
- Fasting tests
- Before 09:00 · 10 h fast✓
Healthcare questions
What is hospital call answering AI?
An AI voice agent that answers a hospital's calls when the desk is closed or busy. NudgeVoice answers from the facts the hospital publishes, in Hindi, English and Hinglish, and passes anything else to the desk.
Does it book appointments?
No. It takes an appointment request with the speciality, doctor and preferred time. Your desk calls the patient back to confirm, and the request expires if nobody does.
What happens if a caller has an emergency?
It tells the caller to call 112 immediately and flags the call, pinned to the top of the reception inbox for the desk.
Will it give medical advice or share test results?
No. It does not assess symptoms, interpret reports or state results. A report question becomes a callback request for the lab.
Does it work with our existing phone number?
Yes. Your exchange forwards calls to NudgeVoice after hours, on no answer or when lines are busy. Patients keep ringing the number they already know.
Ring a hospital line after hours
We set up a line with Sunrise Multispeciality's sample facts. You call it, ask your questions, and see the request reach the desk queue.
Book a hospital demo