compliance centre
Every dial has to get past the gate first.
Collections rules are not a policy document at NudgeVoice — they are a pre-flight check in code. A dial that fails it never reaches the carrier, and the block is written to the audit log as evidence.
- dials blocked pre-flight
- 37
- compliance incidents
- 0
- audited exceptions
- 2
- Calling window: 08:00–19:00 IST
- Per-borrower contact caps
- Suppression list checked live
- Every block logged, not dropped
before the dial
Checked before the phone rings.
Calling window: 08:00–19:00 IST
Checked against the borrower's local time before the call is placed, never mid-call. A campaign that runs past the window stops dialling rather than finishing the queue.
Per-borrower contact caps
Daily and weekly caps are counted per borrower across every campaign, so two teams cannot stack attempts on the same account.
Suppression list, checked live
Opt-outs are honoured at dial time, not at import time. An opt-out recorded a minute ago blocks the next attempt.
Registered caller identity
Campaigns dial only from a registered caller ID. A mismatch is a blocked dial with a reason code, not a silent fallback.
on the call
How the agent is allowed to talk.
The agent identifies itself and the lender
Every call opens with who is calling and on whose behalf, in the borrower's language.
Nothing is disclosed to anyone but the borrower
If the person on the line is not the borrower, the agent does not discuss the account. It closes politely and logs the attempt.
No threatening or misleading language
The agent negotiates a promise to pay. It does not threaten, coerce, or imply consequences it cannot state factually — in any language.
Escalate, never argue
Disputes, hardship and aggression end the call politely and raise a flag for a human callback instead of pressing on.
after the call
What you can show an auditor.
Every call recorded
Dual-channel recording — borrower and agent on separate channels — stored in-region alongside the transcript.
Every attempt logged
Connected, unanswered and blocked attempts all leave an entry with a timestamp and a reason code.
Blocked dials are evidence
A blocked dial is kept and reported, not swept aside. The count going up is the gate working.
Regulator export pack
Calls, disclosures, opt-outs and erasure requests bundle into one auditable file you can hand over as-is.
Indian data, in India.
Calls, recordings, transcripts and account data are processed and stored in the AWS Mumbai region (ap-south-1). Recordings are encrypted at rest, and erasure requests are executed and recorded in the same export pack as the calls they cover.
See the gate on a real call